Our company has worked with CUC Software, Inc. for over ten years. The people there are the absolute best! They continually upgrade and/or adapt their product to meet our constantly changing needs. The software itself is excellent and perfectly fitted for our industry. Jus a great company to work with.
Versatile Program with excellent support
We have been using CUC Essentials for our mechanical contracting business for 10 years and are extremely pleased with it’s capabilities for tracking inventory, job costs and customer service records. We are easily able to see what equipment was installed on a job from 2005 if we need to return there for service.
CUC answers our calls immediately and provides the needed support whether it is for an error we have made or just to help us with an unusual transaction. Customer requests for improvements are considered and added to the next update if they are of benefit to a number of users. If they are specific to your own company they will quote on the custom upgrades.
I highly recommend this company for their dependability and ability to keep current in an era where technology is changing at an unprecedented pace.
While we are still only scratching the surface of the possibilities in the field, the app has been a great help to give our field Technicians more autonomy in accessing client information. A key feature for us at the moment is that Technical staff can enter their work complete notes through their device, and with a simple sync, these notes seamlessly appear in our main office system. This will relive a lot of time from a data entry perspective. We are very excited to see the future possibilities of what EssentialsPro mobile can do!
We love it! Everything in one place. I can easily run multiple reports from a single platform.
Outstanding products and customer support
The Contractor Essentials program has far too many strong points and options to list. The serialized equipment module and the new CPM module are just a couple of the fantastic tools to use and keep track of information and inventory. All of the modules contain reporting features which allow you to select several different ways of looking at your files and financial reports. Support is never an issue, it is only an email or a phone call away with a prompt response time. If you are wondering whether you should switch to CUC, don’t wonder anymore, just do it because you won’t regret it!!!
The EssentialsPro Mobile App is easy to use. It allows me to do my job more efficiently. No more waiting for dispatch to get back to me with customer information, equipment history, equipment lists and much more.
Great support staff and product
We are really pleased with the support that we get from CUC. We have been with them for 18 years and the system is always growing to meet our changing needs
We have been using CUC Software for a little over a year now. We find the program modules are beneficial to our companies needs for data and financial reports.
The program is user friendly and the phone support is also a great asset.
This program is great for both service and lead tracking for sales. It is a well rounded software program and we highly recommend it.
Our industry, HVAC, requires so many diverse and specific areas of expertise in every department. To find the perfect software for our industry is next to impossible. We feel that the impossible did happen for us. Before we went with CUC, we looked into a number of other programs. What we found was that there were several companies that could sell us a software program and tell us that it would do whatever it is that we wanted. In doing the research and testing out the demos, we realized that what they offered was not what were going to get.
With CUC, the Contractors Essentials program really does deliver everything we needed to be successful. They also back it up with the most outstanding support staff, providing the highest standard of service we could have ever expected. We have been spoiled with the level of service and attention we continue to receive.
Our industry has gone through many changes. CUC had helped us keep up with those changes with progressive thinking and an understanding of what changes we need before we even knew we needed them.
Updates, training, and guidance in all areas of working with their software have been handled with the most patient and friendly people. I could not give them a higher recommendation.
I highly recommend CUC for software solutions and service that you can count on for the long haul.
We have been using CUC Software since 2008 when our company was created. We find that in particular the service module is customized to fit the requirements of our small heating and cooling company. All the modules are user friendly and easy to maneuver through. The comprehensive accounting, as well as the job modules have been very helpful to us and always accommodate whatever business situations and/or requirements we have had in regards to capturing customer and equipment information. The training and day-to-day technical support we have received from the CUC team has been wonderful and timely. We continue to grow, and the software is growing with us. I would recommend the programs and the staff to anyone who finds that they have similar needs with no hesitation.