Our company has worked with CUC Software, Inc. for over ten years. The people there are the absolute best! They continually upgrade and/or adapt their product to meet our constantly changing needs. The software itself is excellent and perfectly fitted for our industry. Jus a great company to work with.
Great support staff and product
We are really pleased with the support that we get from CUC. We have been with them for 18 years and the system is always growing to meet our changing needs
Outstanding products and customer support
Versatile Program with excellent support
We have been using CUC Essentials for our mechanical contracting business for 10 years and are extremely pleased with it’s capabilities for tracking inventory, job costs and customer service records. We are easily able to see what equipment was installed on a job from 2005 if we need to return there for service.
CUC answers our calls immediately and provides the needed support whether it is for an error we have made or just to help us with an unusual transaction. Customer requests for improvements are considered and added to the next update if they are of benefit to a number of users. If they are specific to your own company they will quote on the custom upgrades.
I highly recommend this company for their dependability and ability to keep current in an era where technology is changing at an unprecedented pace.
Our industry, HVAC, requires so many diverse and specific areas of expertise in every department. To find the perfect software for our industry is next to impossible. We feel that the impossible did happen for us. Before we went with CUC, we looked into a number of other programs. What we found was that there were several companies that could sell us a software program and tell us that it would do whatever it is that we wanted. In doing the research and testing out the demos, we realized that what they offered was not what were going to get.
With CUC, the Contractors Essentials program really does deliver everything we needed to be successful. They also back it up with the most outstanding support staff, providing the highest standard of service we could have ever expected. We have been spoiled with the level of service and attention we continue to receive.
Our industry has gone through many changes. CUC had helped us keep up with those changes with progressive thinking and an understanding of what changes we need before we even knew we needed them.
Updates, training, and guidance in all areas of working with their software have been handled with the most patient and friendly people. I could not give them a higher recommendation.
I highly recommend CUC for software solutions and service that you can count on for the long haul.
Belyea Bros. Ltd has used Contractor’s Essential since February 1, 2008 and we have been very satisfied with the product.
It is a stable product and we have confidence in the accuracy of the data and reports that it produces. It’s menus are user friendly and it is straightforward how to extract the information that you need from its different modules.
Two of its strengths are in management reporting and customer service. It is easy to work with and to prepare reports for accounts receivable, payable and financial statements. Also the customer support aspect is very strong with a toll free phone number provided to obtain courteous and knowledgeable help for any problems that are encountered.
The staff are ready to connect on line to your computer if there is a situation that can’t be solved by just providing advice or information.
Our company is in the HVAC industry and we definitely endorse CUC Software as a reliable and effective product.
We love it! Everything in one place. I can easily run multiple reports from a single platform.
We have been using CUC Software since 2001 and are presently using Contractor Essentials. The software is constantly being updated and improved based on the needs of the customers. We find the support staff very helpful and friendly. If there is something in the program that isn’t working for us, they try to address the situation and come up with a solution. We are able to get quite detailed reports on our company and while there is always room for improvement, we can get an accurate picture of how well our company is operating.
Could not live without it
We have expanded to use nearly every module and testing the mobile at this time. Not only does it take care of our payroll , billing & receiving, the inventory control has been excellent, we have had 0 loss of any serialized item in five years! You will not find better software for job costing and reporting on the market. Support from CUC has been excellent across the entire staff.
The EssentialsPro Mobile App is easy to use. It allows me to do my job more efficiently. No more waiting for dispatch to get back to me with customer information, equipment history, equipment lists and much more.
We have been using CUC Software since 2008 when our company was created. We find that in particular the service module is customized to fit the requirements of our small heating and cooling company. All the modules are user friendly and easy to maneuver through. The comprehensive accounting, as well as the job modules have been very helpful to us and always accommodate whatever business situations and/or requirements we have had in regards to capturing customer and equipment information. The training and day-to-day technical support we have received from the CUC team has been wonderful and timely. We continue to grow, and the software is growing with us. I would recommend the programs and the staff to anyone who finds that they have similar needs with no hesitation.